Cevitr Case Study
From cyber security incident to greater confidence
How Bespoke IT Solutions helped Cevitr strengthen security, improve visibility and move from a reactive IT environment to one that is centrally managed and better protected.
The situation
When Cevitr came to Bespoke IT Solutions, they had experienced a difficult relationship with their previous IT supplier and a cyber security incident had exposed significant weaknesses within their existing IT environment.
There was limited visibility across accounts and devices, no Multi-Factor Authentication in place, and no effective way to detect and respond to suspicious activity in real time.
The priority wasn’t simply fixing an immediate problem. It was creating a stronger IT environment that gave Cevitr greater visibility, control and confidence.
The Challenge
Three security gaps were putting the business at risk
Challenge 01
No account monitoring or threat detection
When we first began working with Cevitr, there were no account monitoring or threat detection tools in place. When a cyber attack occurred, compromised accounts remained active rather than being quickly identified and locked down.
With limited visibility and no real-time response, the incident went undetected for longer than it should have, increasing the potential risk to the business.
The risk: suspicious activity could take place without being quickly identified or acted upon.
Challenge 02
No Multi-Factor Authentication
One of the most important security gaps we identified was the absence of Multi-Factor Authentication (MFA).
This meant that when account credentials were compromised, there was no additional authentication layer standing between the attacker and the account.
The risk: a username and password alone were providing insufficient protection against unauthorised access.
Challenge 03
Devices operating in isolation
Devices were not being managed through one central platform, leaving users, accounts and security settings operating in separate silos.
This made it harder to maintain consistent security policies, identify potential risks and provide efficient support across the organisation.
The risk: limited central control made visibility, consistency and security more difficult to maintain.
The Solution
Building a more secure IT environment
Rather than simply responding to the immediate incident, Bespoke IT Solutions worked to strengthen the underlying IT environment.
Real-time monitoring and threat detection
Monitoring was introduced across Cevitr’s Microsoft 365 environment and devices, providing greater visibility of suspicious activity and allowing potential threats to be identified and acted upon more quickly.
The difference: Cevitr can take a more proactive approach to cyber security rather than waiting for users to discover that something has gone wrong.
Multi-Factor Authentication enforced
MFA is now required for all users, including administrators, providing an important additional security layer around user accounts.
If credentials are compromised, an attacker must overcome an additional authentication step before gaining access.
The difference: stronger protection for user and administrator accounts and a much more robust approach to access security.
Centrally managed devices
Cevitr’s devices were brought into a centrally managed environment, giving greater visibility and control across the organisation.
This makes it easier to apply security policies consistently while supporting users more effectively.
The difference: better visibility, more consistent security and a smoother support experience.
The Transformation
Before Bespoke IT vs After Bespoke IT
ACCOUNT SECURITY
No MFA → MFA enforced across users and administrators
THREAT VISIBILITY
Limited monitoring → Real-time monitoring in place
DEVICE MANAGEMENT
Devices operating in isolation → Centrally managed devices
APPROACH
Reactive IT security → A more proactive security approach
The Outcome
From reactive IT to greater control
The difference wasn’t simply the technology.
By introducing real-time monitoring, stronger authentication and centralised device management, Cevitr now has an IT environment designed to identify risks earlier and respond more effectively. Most importantly, the changes have helped give the business greater confidence in the security and management of its IT.
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Having recently onboarded with Bespoke IT, we are very pleased with the partnership so far. After a difficult experience with a previous supplier, it was important for us to find the right partner to support our business needs.
James and Tom have been excellent throughout the transition. Although the process was more complex than we initially expected, they consistently engaged proactively and provided outstanding support in resolving any issues.
We would highly recommend Bespoke IT. They have been a pleasure to work with and have given us real confidence moving forward.
Cevitr
Strong IT support is about more than fixing problems
Cevitr’s experience highlights something we believe strongly at Bespoke IT Solutions: good IT support isn’t just about responding when something goes wrong.
It’s about putting the right technology, security and support in place to reduce risk, improve visibility and help your business operate with confidence.
Let’s Talk
Not sure whether your IT environment has similar gaps?
Whether you’re considering changing IT providers, concerned about cyber security or simply want a clearer understanding of your current setup, we’re here to help.
