Careers at Bespoke IT Solutions.
The Bespoke IT Solutions way of doing things?
Working at Bespoke IT Solutions feels a bit different from the typical MSP environment — and that’s entirely intentional. There’s a genuine focus on people first, technology second. Whether that’s how the team support each other internally or how they look after clients, it’s never about quick fixes or ticket numbers. It’s about building lasting relationships, understanding each organisation properly, and delivering IT support that actually works in the real world. You’re encouraged to think beyond the obvious, speak up, and take ownership — not just follow processes for the sake of it.
What really sets Bespoke IT apart is the way it blends professionalism with personality. You won’t find overly corporate jargon or robotic service delivery here. Instead, everything is done in plain English, with a human touch. Clients aren’t treated like case numbers — they’re partners. Internally, that same approach carries through, with a strong culture built around support, humour (with the help of Henry and Rex, of course), and pride in doing a job properly. It’s a place where high standards matter, but so does enjoying what you do and feeling part of something that genuinely cares about both its team and its clients.
Job roles within Bespoke IT Solutions.
- Technical Support – 1st, 2nd, and 3rd line engineers who keep clients up and running, resolving issues quickly and effectively.
- Technical Delivery – Specialists who implement new systems, migrations, and projects with precision and care.
- Design & Solutions – Architects and senior experts who design scalable, secure IT environments aligned to long-term business goals.
Supporting this are our business teams, including account management and customer success, focused on building strong relationships and ensuring clients see real value from their IT. Marketing, sales, and project management roles help drive growth, deliver projects smoothly, and keep everything aligned behind the scenes.
"We give you the support, the experience and the opportunity to grow into the kind of IT professional you want to be."
Meet some of the team
Natalie Alden - Managing Director
Tally is the Managing Director and Enterprise Architect of Bespoke IT Solutions, having founded the company in 2014. With a sharp eye for innovation and a deep commitment to both clients and colleagues, Tally excels at helping customers optimise their IT environments while creating meaningful growth opportunities for the team.
Amanda Mahoney - 3rd Party Service Manager
Jon Bradbury - Enterprise Architect
Working across complex environments, Jon ensures that everything we deliver is not only technically sound, but practical, scalable, and aligned to each client’s long-term goals.
With a strong focus on architecture and performance, Jon bridges the gap between strategy and implementation—making sure technology works seamlessly in the real world, not just on paper
Raffaele Angelino - Technical Support Team Lead
Mitch West-Cox - Account Manager
Mitch West is part of our Technical Delivery team, responsible for bringing projects to life from system rollouts to migrations and upgrades. His role is all about delivering change smoothly and efficiently, ensuring clients experience minimal disruption while benefiting from modern, well‑implemented IT environments.
Bobby Nairn - 1st Line Customer Support
Bobby Nairn is one of the first points of contact for our clients, providing friendly, efficient 1st line support. He helps resolve day-to-day issues quickly while ensuring clients feel supported and understood, setting the tone for the high level of service Bespoke IT is known for.
Current job opportunities.
We are opening an opportunity for a Technical Delivery 3rd Line Consultant to join the Technical Delivery team.
This is a senior engineering role sitting at the heart of delivery. It is about taking ownership, setting standards and making sure what we build is reliable, secure and fit for purpose.
You will be responsible for the engineering, support and lifecycle management of Windows infrastructure across our client base.
This includes ownership of the Windows 11 cloud build, platform standards and delivery across server, cloud and end user technologies.
You will work closely with both project and service teams and there will be a requirement to attend London based client sites when needed.
- Design, build and maintain Windows server and cloud environments
- Own and maintain the Windows 11 cloud build
- Set and uphold platform engineering standards
- Support core platforms including Active Directory, Citrix, Netscaler, VMware and firewalls
- Deliver project work in line with standards and change control
- Complete proactive checks, resolve incidents and maintain clear documentation
- High platform availability
- Strong project delivery
- A current and tested cloud build
- High change success rate
- Timely incident resolution
- Clear and accurate documentation
We are looking for someone who takes ownership and follows through.
You will have strong knowledge of Windows Server, Active Directory and cloud platforms, with experience across Citrix, Netscaler and firewall technologies.
You should be confident solving complex problems, supporting others and owning outcomes end to end.
You should hold at least two of the following, with a willingness to continue developing:
SC 300
AZ 500
Vendor firewall certification
DP 900
CompTIA Security Plus
CompTIA Cloud Plus
Apple Business Manager
Google Workspace Admin
- 35 hour week
- Hybrid working (5 days in 10)
- On call rota
- Bonus scheme
- Client site attendance when required
If you are ready to step into a role with greater ownership and technical impact, apply below.
Frequently Asked Questions about working with Bespoke IT Solutions
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What’s it really like to work at Bespoke IT?
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