Messaging app scams are rising. Here’s what businesses need to know.
Messaging app scams are becoming a growing risk for businesses of all sizes. Tools like WhatsApp, Microsoft Teams, Signal, and SMS are used every day to keep work moving, but criminals are now using those same tools to trick people into making quick mistakes.
The UK’s National Cyber Security Centre has warned that attackers are increasingly targeting messaging apps to impersonate trusted contacts and pressure people into sharing information or clicking links.
Source: National Cyber Security Centre
Their problem: messaging app scams target people, not systems
Most people still expect scams to arrive by email. Messaging apps feel more personal, more familiar, and safer. That false sense of trust is exactly what attackers rely upon.
The NCSC explains that criminals use messaging app scams to pretend to be colleagues, suppliers, or senior leaders. Messages often feel urgent and convincing, pushing people to act before stopping to think.
These attacks do not break into systems first. They rely on one person clicking a link, sharing a code, or replying without checking.
Many businesses still focus security efforts on email and overlook messaging apps entirely.
Our proposed solution: clear, people‑first protection
At Bespoke IT, we believe protecting your business starts with supporting your people.
We help businesses reduce the risk of messaging app scams by putting sensible protections in place and making sure teams know what to look out for in real situations, not just theory.
The NCSC highlights that urgency and impersonation are key tactics used in messaging app scams. Understanding those warning signs makes a real difference.
Source: National Cyber Security Centre
We help by:
- Reviewing how messaging apps are used across your business
- Reducing exposure where it makes sense
- Giving your team clear, practical guidance they can remember
- Making sure real people are available when something does not feel right
You always speak to someone who knows your setup and cares about getting it sorted properly.
Learn more about our
cyber security services or how our
managed IT support keeps your business running without interruption.
The benefit to you: confidence, clarity, and fewer incidents
When people feel confident, messaging app scams lose their impact.
Suspicious messages are questioned instead of trusted. Small concerns are raised early. Problems are handled quickly before they turn into serious disruption.
The NCSC has made it clear that messaging app scams are likely to continue growing. Businesses that rely on luck or assumptions are more exposed than they realise.
With Bespoke IT, you gain:
- Clear guidance your team can actually use
- Protection that goes beyond email
- Fast, friendly support from real people
- Peace of mind that your business is protected
If a message feels rushed, unusual, or pushes you to act fast, pause and check. And if you are unsure, speak to us. That is exactly what we are here for.
Sources
National Cyber Security Centre.
NCSC warns of messaging app targeting
