Cyber threats are no longer distant risks, they’re disrupting major UK brands and costing millions. Just look at Marks & Spencer. In April, the retailer was hit by a cyberattack that forced stores offline and disrupted operations nationwide. The fallout? An estimated £300 million loss in operating profit.
Shortly after, M&S ended its long-standing contract with Indian IT firm Tata Consultancy Services (TCS), which had been managing its service desk for over a decade. While both companies insist the decision was part of a routine procurement process, the timing has raised serious questions about the risks of outsourcing critical IT functions overseas.
At Bespoke IT Solutions, we believe this incident highlights why choosing a UK-based MSP is more than just a preference it’s a strategic safeguard.
Keep Your Data in the UK
When your IT is managed abroad, your data may be subject to foreign laws and oversight. A UK-based MSP ensures your data stays within UK jurisdiction, protected by GDPR and the Data Protection Act. That’s essential for businesses in legal, financial, and professional services where client confidentiality is non-negotiable.
Local Threats Need Local Response
Cyberattacks like the one M&S faced are increasingly targeting UK infrastructure. A local MSP understands the threat landscape and can respond quickly. We operate in your time zone, speak your language, and know how to escalate issues to UK authorities when needed.
Compliance Is Tightening
With new legislation like the Cyber Security and Resilience Bill on the horizon, compliance is getting tougher. UK MSPs are already aligning with these changes, helping businesses stay ahead of the curve and avoid costly penalties.
We Understand Your Business
Beyond the tech, there’s real value in working with a provider who understands your market, your clients, and your goals. We’re not just a helpdesk – we’re a strategic partner. We’re here when you need us, and we’re invested in your success.
Trust Is Earned and Local
Only 1 in 4 UK adults believe their data is secure. That’s a trust gap we’re working to close. When you choose Bespoke IT Solutions, you’re choosing a team that’s accountable, accessible, and committed to protecting your business.
Final Thought:
The M&S incident is a wake-up call. Cybersecurity isn’t just about firewalls it’s about trust, compliance, and continuity. Choosing a UK-based MSP like Bespoke IT Solutions means choosing a partner who understands your world and is ready to protect it.
If you are using an MSP overseas or want to know more about how we work contact us today hello@bespokeitsolutions.com
