About Bespoke IT Solutions
Multi award-winning, reliable and high-quality IT support
Bespoke IT Solutions (BITS) is a dynamic Managed Service Partner (MSP) offering expert IT support. Built on a single, unwavering founding principle to deliver the absolute best IT solutions, we tailor our services precisely to every customer, ensuring their business excels.
When you work with us, you work with real people who value human interaction and building genuine relationships.
Leveraging over two decades of experience in IT support and system design, our can-do team of over 40 experts, operating out of Fleet, London, and remote UK locations are dedicated to keeping your IT safely ‘on’, so it works for your business.
Testament to our hard work is our awards, our customer satisfaction feedback and our long-standing client relationships.
Our Vision
We make your technology work smarter, empowering intuitive connectivity, uncompromising protection and bold innovation. Driven by curiosity, we help you evolve for tomorrow’s world, today.
Our Mission
Our mission is to simplify complex technical landscapes, making them accessible and manageable for all business needs. We aim to be a reliable partner, assisting our clients in navigating the complexities of an ever-evolving technical landscape. We are committed to providing innovative, clear and user-friendly services that keep our clients at the forefront of their industries.
We invest in our employees and prioritise their development and well-being, fostering a culture of innovation, excellence and the desire to help others, by always doing the right thing for our clients. We deliver results that not only meet expectations but exceeds them.
We are focused on making technology a seamless, empowering experience for businesses of all sizes. Every solution we provide is designed to address your unique business needs and promoting progress in our rapidly changing world.
Our Values
We value human interaction above all else. We take the time to truly get to know your business and the best technology for it. You get to know us and trust us too. Our values that underpin every client interaction are:
Customer Focus
We deliver unsurpassed service and support to create enduring customer relationships.
Innovation
We think creatively, are open to new ideas and have the courage to take measured risks as we work towards solutions.
Passion
We build a stronger company and solidify customer loyalty through the energy and enthusiasm we demonstrate each day.
Integrity
We interact with colleagues, customers and suppliers honestly, ethically and reliably.
Accountability
We take ownership of what we do and will hold ourselves responsible for the results.
Meet the Bespoke IT Solutions Leadership Team
Expert IT professionals who care as much about your business as you. Bespoke IT Solutions is led by a team of experienced individuals who work together to deliver IT management services, with the personal touch.
Natalie Alden
Managing Director
Learn more about Tally
Tally is the Managing Director and Enterprise Architect of Bespoke IT Solutions, having founded the company in 2014. With a sharp eye for innovation and a deep commitment to both clients and colleagues, Tally excels at helping customers optimise their IT environments while creating meaningful growth opportunities for the team.
James Cox
Chief Business Officer
Learn more about James
James is the Chief Business Officer (CBO), driving business growth through strategic planning, market expansion, and operational excellence. As a key member of the Leadership Team, James oversees sales, marketing, partnerships, and financial strategy while managing the daily running of the organisation. His role spans budgeting, forecasting, and risk management, alongside leading project delivery, and workforce planning to ensure smooth operations and long-term scalability.
Josh Olliff
Chief Technology Officer
Learn more about Josh
Josh is our Chief Technology Officer (CTO) at Bespoke IT Solutions, where he plays a critical role in defining our technical direction and ensuring operational resilience. He collaborates closely with others in the Senior Management Team, contributing to both long-term strategic planning and the execution of our client services.
Ady Hirons
Chief Risk Officer
Learn more about Ady
Ady is the Chief Risk Officer (CRO), responsible for safeguarding the organisation through robust health and safety governance, organisational risk management, and occupational health strategies. Drawing on his service in the Royal Army Medical Corps and experience as a business director, Ady brings a distinctive perspective on leadership, discipline, and resilience embedding a culture of safety, accountability, and preparedness across the organisation.
Why choose Bespoke IT Solutions Ltd?
Trusted partner
Our multi award-winning team are experts in their field who truly care about your business success. We are a certified Microsoft Solutions Modern Work Provider, giving you confidence in our expertise with critical cloud tools.
Value- driven quality
Working with Bespoke IT Solutions Ltd is an investment, not an overhead. We cover your whole IT lifecycle, offering high standards, transparent pricing and great returns on your productivity and peace of mind.
Tailored solutions
Bespoke is our name because we really mean it. No cookie-cutter fixes. We adapt each solution to your specific scale, industry and risk profile. How do we do this? We take the time to really get to know you and what you actually need. It’s all about the human touch.
Even more reasons to choose Bespoke IT Solutions
Certificate Number: IS 727559
Certificate Number: FS 701019
Corporate Social Responsibility
We believe in giving back to our community. We encourage our staff to volunteer and actively support their communities. We also take our environmental impact seriously by actively committing to making a difference through our carbon reduction planning. Finally, as a modern workplace we accept our ethical responsibilities to fair employment and supporting diversity and inclusion.
Community Responsibilities
We volunteer as often as possible. In one year, our staff participated in 1360 hours of volunteering in their local communities.
Environmental Responsibilities
We are committed to our Carbon Reduction Plan that reflects our pledge to reduce emissions and contribute towards the UK’s net-zero goals by 2050.
Ethical Responsibilities
We are committed to playing our part in eliminating exploitation in employment (see our Modern Slavery Policy), and embrace diversity and workplace inclusion.
Who We Love to Work With
With more than two decades of experience in IT management, support and system design, we have built an ambitious team of experts with a can-do attitude for solving complex technical problems. Our portfolio is rapidly expanding across a range of industries.
We are the ideal partner for:
Growing SMEs and small businesses (30-100 Employees)
Hybrid or multi-location teams
Directors seeking clarity
