why us?
When it comes to IT support companies, how do you know how to choose the right one? How do you know they will offer the best business solutions for your needs?
OUR VISION
Our vision is to demonstrate how high-quality, supported IT services are an affordable expense for businesses, and an incredible value-add.
We will use our Bespoke IT Solutions (there’s a clue in the name!) to transform and support the work of new and existing clients so they reach their full business potential.
We will build upon existing partnerships to maintain confidence and evolve with the changing pace of technology, while continuing to invest in our people so that they develop and know they are valued, thereby fostering a culture of excellence.
Our Mission
Our mission is to support your business objectives by delivering Bespoke IT Solutions for your technological challenges and opportunities. By combining expertise and exceptional support, we empower you to reach your full potential.
We embrace innovation, welcome new ideas and take calculated risks to find the best solutions. Accountability and integrity are paramount, as we take responsibility for our outcomes.
We invest in our people and prioritise their growth and well-being, creating a culture of innovation, excellence and desire to help others.
Empowering you through IT
Meet the Team
Natalie Alden
Managing Director
Tally is the Managing Director and Enterprise Architect of Bespoke IT Solutions, having founded the company in 2014. With a sharp eye for innovation and a deep commitment to both clients and colleagues, Tally excels at helping customers optimise their IT environments while creating meaningful growth opportunities for the team.
Tally has built a strong reputation for delivering cost-effective, scalable solutions to complex technical challenges across businesses of all sizes. Her leadership is both strategic and hands-on, ensuring the company remains agile and client-focused.
She also proudly serves as the Chief Morale Officer’s left-hand lady—attentively meeting his every need with unwavering dedication.
Three words that describe Tally: driven, successful, and committed.
James Cox
Chief Experience Officer (CXO)
James is the Chief Experience Officer (CXO) at Bespoke IT Solutions, where he leads on both customer and staff experience. As a key member of the Leadership Team, James is responsible for ensuring that every interaction—internal or external—reflects the highest standards of service and care.
His remit spans both sales and service, making him a vital connector between client needs and operational delivery. James works closely with the technical teams to drive exceptional outcomes for customers, always underpinned by a commitment to outstanding service.
With a background outside of IT, James brings a fresh, people-first perspective. His multiple years of Service Management experience at BITS have shaped a unique approach that blends commercial insight with service excellence.
Outside of work, James enjoys spending time with his family and walking his dachshund, Rex.
Three words that describe James: motivated, energetic, and committed.
Josh Olliff
Chief Technology Officer (CTO)
Josh is our Chief Technology Officer (CTO) at Bespoke IT Solutions, where he plays a critical role in defining our technical direction and ensuring operational resilience. He collaborates closely with others in the Senior Management Team, contributing to both long-term strategic planning and the execution of our client services.
Josh brings a wealth of experience from his time at the Ministry of Defence, where he developed a strong focus on security. He transitioned into a Project Delivery role and most recently led our internal IT as Technical Manager.
Outside the office, Josh enjoys playing golf, reading, and spending quality time with his family.
If we had to sum up Josh in three words: knowledgeable, technical, and professional.
Ady Hirons
Chief Operations Officer (COO)
Ady Hirons is our Chief Operating Officer (COO) at Bespoke IT Solutions. Until recently, Ady served as our Occupational Health Specialist.
His background in the Army, where he served in the Royal Army Medical Corps (RAMC), combined with his experience as a director of his own organisation, gives him a distinctive perspective on leadership, discipline, and resilience.
Outside of work, you’ll often find Ady involved with the Cadets, out shooting, or enjoying time on his boat.
Three words that describe Ady: brave, adventurous, and witty
Jane Bradbury
Office Manager
Jane is our Office Manager and Sales & Marketing Administrator at Bespoke IT Solutions, known for her can-do attitude and proactive approach. With a background in administration and tendering within the technology sector, including experience with large blue-chip companies. Jane brings a wealth of organisational expertise to the team.
Since joining BITS, she has expanded her skill set to include social media management, marketing campaign execution, and customer engagement. Jane works closely with James to ensure quotes are prepared, customer follow-ups are handled efficiently, and supplier relationships are well managed.
Her dedication to delivering outstanding customer service makes her a valued member of the team. Outside of work, Jane enjoys spending time with her family and her golden retrievers, Luna and Skye.
Three words that describe Jane: positive, caring, and organised.
Henry
Chief Moral Officer
Henry is our beloved Chief Morale Officer at Bespoke IT Solutions. Known for his impeccable timing, Henry is always ready with a hug or a lick just when it’s needed most. He thrives on giving attention—whether it’s wanted or not—and has a particular talent for appearing whenever biscuits are in sight.
Henry’s presence brings warmth and joy to the office, reminding us all to take a moment to smile. His enthusiasm is infectious, and his loyalty unmatched.
When he’s off duty, you’ll find Henry out on walks, barking at unsuspecting cats, or sneaking treats from his mum’s kitchen that he definitely shouldn’t be eating.
Three words that describe Henry: Playful, sneaky and stubborn
What is our Why? A word from our founder
I started BITS because I was fed up of seeing good companies being ripped off for services that were substandard.
With big MSPs, organisations are forced to work how the MSP requires … as there are cost-saving efficiencies for the MSP but not for the customer.
They are also big beasts, often very slow to respond to changes in your needs. Here at BITS, we are more David than Goliath, so we can change and adapt and present Bespoke IT Solutions to support the customers’ business needs.
Business IT support that is bespoke to you – without breaking the bank.
IT is a tool – you shouldn’t need a degree in it to be able to use it.
IT should be making life easier – with good use of automation or AI for repeatable tasks.
IT should be a helping hand – freeing up people to do the things that require a human touch.
Our job is to know the technical stuff so we can help you get the most out of what you are paying for already.
We want to fulfil the role of trusted advisor for our customers. We work with you to enable you to succeed.
How well do we do?
Corporate Social Responsibility
Giving back to our community
We encourage our staff to take part in volunteering within their communities and give them the time to do it. Last year, our staff participated in 1360hrs of time volunteering in the community.
Tickets
Just how busy does it get?
We have resolved 32,643 tickets in the last year!
Changes
Making changes to live environments
When making changes to live environments, they should be made under change management. Last year alone, we completed 1351 changes to supported environments!
Our Partner – Nexus Fusion
BITS and Nexus Fusion have been working hand-in-hand for some time now to provide a one stop shop for IT procurement, whatever the service that our customers need.
We have the breadth of experience and skills to be able to offer the complete package and best solutions to each and every customer.
BITS going from strength to strength.
Today, BITS is still growing, and we now have more than 40 employees across our offices in Farnborough, Hampshire, in London, and our remote workers. Despite rapid growth, our founding principle remains: To provide the best IT solutions to the highest standard, tailored to every individual customer to help their business excel.
With more than two decades of experience in IT support and system design, and an ambitious team of experts with a can-do attitude solving technical problems, we don’t see our growth ending here. We are already expanding our portfolio of work across a range of industries, and aim to provide our services to a more diverse array of clients, so helping even more organisations achieve their IT goals and business development targets.
Because every business needs brilliant IT
