why us?
When it comes to IT support companies, how do you know how to choose the right one? How do you know they will offer the best business solutions for your needs?
OUR VISION
Our vision is to demonstrate how high-quality, supported IT services are an affordable expense for businesses, and an incredible value-add.
We will use our Bespoke IT Solutions (there’s a clue in the name!) to transform and support the work of new and existing clients so they reach their full business potential.
We will build upon existing partnerships to maintain confidence and evolve with the changing pace of technology, while continuing to invest in our people so that they develop and know they are valued, thereby fostering a culture of excellence.
Our Mission
Our mission is to support your business objectives by delivering Bespoke IT Solutions for your technological challenges and opportunities. By combining expertise and exceptional support, we empower you to reach your full potential.
We embrace innovation, welcome new ideas and take calculated risks to find the best solutions. Accountability and integrity are paramount, as we take responsibility for our outcomes.
We invest in our people and prioritise their growth and well-being, creating a culture of innovation, excellence and desire to help others.
Empowering you through IT
Meet the Team
Natalie Alden
Founder & CEO
Tally is the Director and Enterprise Architect of Bespoke IT Solutions, founding Bespoke IT Solutions in 2014.
Tally has a talent for supporting customers in optimising their IT and providing opportunities for our staff to develop.
Tally has a track record of being able to provide cost effective solutions to technical problems for businesses of all sizes.
Tally is the Chief Morale Officer’s left-hand lady – serving all of his needs.
Three words that describe Tally: Driven, Successful and Committed.
Steve Newton
Business Manager
Steve is our Business Manager, overseeing the Service Management Team, Sales & Marketing Team and our Compliance.
Steve has a background in Service Management within many different industries.
Steve uses his skills honed over many years to support the development of the business.
Steve outside of work has 2 granddaughters and a grand dog who keep him very busy!
Three words that describe Steve: Knowledgeable, Professional and Capable.
James Cox
Business Relationship Manager
James is our Business Relationship Manager at Bespoke IT Solutions, working tirelessly with the SM Team and technical teams to successfully deliver exceptional results for our customers coupled with the very best in customer service.
Having come from a background not in IT James’s people centered approach and 5 years of Service Management at BITS means he’s sales meets service.
Outside of work James enjoys spending time with family and walking his dachshund, Rex.
Three words that describe James are: Motivated, Energetic and Committed
Jane Bradbury
Office Manager
Jane is our Office Manager and Sales & Marketing Admin with a can-do attitude.
Jane joined us from a background in administration and tenders within the technology sector including some large blue chip companies.
Since joining us she’s gained a lot of experience in Social Media, running marketing campaigns, and working with our customers.
Jane provides outstanding customer service to our customers. Jane enjoys spending time outside of work with her family and golden retrievers Luna and puppy Skye.
Three words that describe Jane: Positive, Caring, Organised
Henry
Chief Moral Officer
What is our Why? A word from our founder
I started BITS because I was fed up of seeing good companies being ripped off for services that were substandard.
With big MSPs, organisations are forced to work how the MSP requires … as there are cost-saving efficiencies for the MSP but not for the customer.
They are also big beasts, often very slow to respond to changes in your needs. Here at BITS, we are more David than Goliath, so we can change and adapt and present Bespoke IT Solutions to support the customers’ business needs.
Business IT support that is bespoke to you – without breaking the bank.
IT is a tool – you shouldn’t need a degree in it to be able to use it.
IT should be making life easier – with good use of automation or AI for repeatable tasks.
IT should be a helping hand – freeing up people to do the things that require a human touch.
Our job is to know the technical stuff so we can help you get the most out of what you are paying for already.
We want to fulfil the role of trusted advisor for our customers. We work with you to enable you to succeed.
How well do we do?
Corporate Social Responsibility
Giving back to our community
We encourage our staff to take part in volunteering within their communities and give them the time to do it. Last year, our staff participated in 1360hrs of time volunteering in the community.
Tickets
Just how busy does it get?
We have resolved 32,643 tickets in the last year!
Changes
Making changes to live environments
When making changes to live environments, they should be made under change management. Last year alone, we completed 1351 changes to supported environments!
Our Partner – Nexus Fusion
BITS and Nexus Fusion have been working hand-in-hand for some time now to provide a one stop shop for IT procurement, whatever the service that our customers need.
We have the breadth of experience and skills to be able to offer the complete package and best solutions to each and every customer.
BITS going from strength to strength.
Today, BITS is still growing, and we now have more than 40 employees across our offices in Farnborough, Hampshire, in London, and our remote workers. Despite rapid growth, our founding principle remains: To provide the best IT solutions to the highest standard, tailored to every individual customer to help their business excel.
With more than two decades of experience in IT support and system design, and an ambitious team of experts with a can-do attitude solving technical problems, we don’t see our growth ending here. We are already expanding our portfolio of work across a range of industries, and aim to provide our services to a more diverse array of clients, so helping even more organisations achieve their IT goals and business development targets.
Because every business needs brilliant IT
